Refund and Returns Policy

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from our website.
By placing an order with ArtNDirt, you agree to the terms outlined below.

• Order Processing

• Orders are processed within 2–5 business days after payment confirmation.
• Custom-made or original artwork may require additional processing time. Any such delays will be communicated to you.
• Orders are not processed or shipped on Sundays or public holidays.

• Shipping Locations

• We currently ship across India.
• International shipping may be available for selected products and locations. Availability will be shown at checkout.

• Shipping Charges

• Shipping charges, if applicable, are calculated and displayed at checkout.
• Any applicable taxes, duties, or fees are the responsibility of the customer unless stated otherwise.

• Delivery Timeframes

• Domestic (India): Estimated delivery within 5–10 business days after dispatch.
• International: Delivery timelines vary by destination and customs clearance.
  Delivery times are estimates and may be affected by courier delays, weather conditions, customs processes, or other factors beyond our control.

• Tracking Orders

• Once your order has been shipped, you will receive a confirmation email with tracking details (where available).
• Tracking updates depend on the courier service used.

• Packaging

• All products are carefully packaged to ensure they arrive in good condition.
• Fragile art items are packed with additional protective materials.

• Delays and Issues
  ArtNDirt is not responsible for delays caused by:

• Courier service disruptions
• Incorrect or incomplete shipping addresses provided by the customer
• Natural disasters, strikes, or force majeure events
  If your order is significantly delayed, please contact us and we will assist you to the best of our ability.

• Damaged or Lost Shipments

• If your order arrives damaged, you must contact us within 7 days of delivery with clear photographs of the packaging and product.
• If a shipment is lost in transit, we will coordinate with the courier service to investigate and determine a resolution.
  Resolutions may include replacement or refund at our discretion.

• Address Accuracy
  Customers are responsible for providing accurate and complete shipping information. ArtNDirt is not liable for orders delayed or undelivered due to incorrect addresses.
  Re-shipping costs due to address errors may be charged to the customer.

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Need help?

@artndirt@gmail.com